Return/Replacement

We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in certain cases, if you need to return or replace a product, the following aspects need to be taken care of:

  • All our orders are made to order, and a 20% restocking fee and shipping charges are charged in return for a replacement.

Refundable

  • Return/Replacement & Refund are accepted only within 15 days from the delivery date.
  • In the case of Returns/Replacement, the buyer bears all the shipping and handling expenses.
  • The product must be returned in the original packaging and should be as good as new with tags attached.
  • Only defective items will be entertained for return and replacement.
  • If we have made a mistake, we will refund the shipping & delivery charges.
  • You need to send photos of the defects before Return/Replacement.

Non-Refundable

  • Products sold in SALE & DISCOUNT are non-refundable unless the product has a defect.
  • Made to Measure & Full Customized Leathers are not refundable or replaceable.
  • Worn or altered items cannot be returned.
  • No Return/Replacement will be issued to customers ordering more than two products simultaneously.

How to Return?

If the product is eligible for Return/Replacement or Refund, please follow the instructions below:

  1. First, get approval for Return/Replacement by submitting a Request A Return.
  2. Please mention your name, order number & email address used to place the order. If the product is defective, please send photos of the defects.
  3. Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
  4. We will provide a return address once you get approval for the Return/Replacement.
  5. When you return an item, for your protection, we recommend using a recorded delivery service.

For any further queries, feel free to contact us at returns@markx.com.

Refund

Refunds will be processed within approximately 7 to 10 working days after we receive your return.

A refund will be made to your original payment method, i.e., PayPal or Stripe (PCI DSS v3.2). Shipping charges are non-refundable.